F.A.Q.s

PRODUCTS

Is there a limit to the number of items I can purchase?

Yes. You can only purchase a maximum of 4 for the same product. We want to make sure that all items are only purchased by the end user and not resold in the market to protect our consumers. We reserve the right to cancel any orders we deem to be in breach of this rule.
How reliable is product availability?

If your desired item is on the site then it should be available. In the event that the item is not available, it will be cancelled from your order.
What sizing formats does Park Outlet use?

Commonly, Nike makes use of US sizing and Adidas makes use of UK sizing. Size guide is here: https://www.parkoutlet.com.ph/pages/size-fit-guide.
What if I am ordering in bulk for my team/club?

Please reach us through email at hey@parkoutlet.com.ph and we will arrange a Team Buy with you.

DELIVERY

What delivery options are available?
  1. Shipped to your doorstep: within Metro Manila and nationwide
  2. Buy Online, Pick-Up in Store
What happens if I'm not at my delivery address at the time of delivery?

Couriers will return to your address twice (total of 3 attempts) and if the order is still not claimed, it will be cancelled.
Do you deliver to an alternate/work address?

Yes, we will follow the shipping address indicated in your order form.  
What should I do if I don't receive my order within the expected delivery time?

Please reach us through email at hey@parkoutlet.com.ph

RETURNS

What is your Returns Policy? 

Please refer to our Return Policy here: Returns Policy
 How do I return a product if I'm not happy with it? 
  • Please refer to our Return Policy here: Returns Policy or get in touch with us through email at hey@parkoutlet.com.ph.
Can items be exchanged?

Please refer to our Return Policy here: Returns Policy
What happens if there is a fault with a product?

Please refer to our Return Policy here: Returns Policy
What happens if my order is damaged upon receipt?

Please refer to our Return Policy here: Returns Policy or get in touch with us through email at hey@parkoutlet.com.ph.
What should I do if I receive the wrong item?

Please refer to our Return Policy here: Returns Policy or get in touch with us through email at hey@parkoutlet.com.ph.
I have received a faulty item, how do I resolve this?

Please refer to our Return Policy here: Returns Policy or get in touch with us through email at hey@parkoutlet.com.ph.
An item is missing from my order, how do I resolve this?

Please refer to our Return Policy here: Returns Policy or get in touch with us through email at hey@parkoutlet.com.ph.
 I returned an item and it was incorrectly refunded or replaced. What can I do?

Please refer to our Return Policy here: Returns Policy or get in touch with us through email at hey@parkoutlet.com.ph.

PAYMENT

What payment methods are accepted?
  1. MasterCard and Visa Debit card (transacted via Maya)
  2. MasterCard and Visa Credit card (transacted via PayMonggo)
How can I cancel an order? 

Unfortunately, we cannot cancel an order once it's been confirmed. You may, however, opt to return for an exchange once item is delivered instead. Please refer to our exchange policy
Is my data retained for future orders?

If you choose to save your details when you place an order, yes. And hey, it makes ordering the next time around easier!